bwt777 Privacy Policy

bwt777 ("we", "our", or "platform") operates a safe and reliable online gaming service for players in Bangladesh. This privacy policy explains how we collect your personal information, for what purposes we process it, with whom we share it, and how we keep it secure when you register with bwt777, use the service, or contact us. By using this platform, you are considered to have consented to the terms of this policy.

It is recommended that you read this policy alongside the Terms and Conditions and Responsible Gaming policy. If you have any questions, please contact us through the details provided below.

---

1 What Information We Collect

bwt777 collects only the information that is essential to provide you with proper service. We may collect the following categories of information:

a) Identity Information

• Full name and date of birth (for age verification — to confirm 21+)
• Mobile number and email address
• Payment method details (bKash, Nagad, Rocket, or Upay account number)
• National ID (NID) or passport information — for verifying high-value transactions

b) Account and Transaction Information

• Username, password (stored in encrypted form), and account settings
• Deposit, withdrawal, and betting history
• Bonus and promotion usage records
• Game session history and results

c) Technical Information

• IP address and device identifier information
• Browser type, operating system, and device model
• Session duration, click patterns, and page visit information
• Data collected through cookies and similar tracking technologies

d) Communication Information

• Live chat sessions, email messages, and conversations with customer support
• Any comments or complaints you submit

---

2 How We Collect Information

bwt777 collects your information in the following ways:

• Directly provided: Information you provide yourself when filling out a registration form, processing a payment, or contacting customer support.
• Automatic collection: Information collected automatically through technical systems when you use our website or mobile platform.
• From third parties: Information received through payment processors and identity verification services — for security and compliance purposes only.

---

3 Purposes for Using Your Information

bwt777 uses your information only for lawful and defined purposes. Each purpose is clearly described below:

• Account management: Creating, verifying, and maintaining your account and ensuring uninterrupted service.
• Age verification: Ensuring that only individuals aged 21 or older are able to use the platform.
• Payment processing: Managing deposits and withdrawals through bKash, Nagad, Rocket, and Upay.
• Security and fraud prevention: Detecting suspicious activity, preventing account theft, and maintaining the integrity of the platform.
• Customer support: Resolving your questions, complaints, and requests in a timely manner.
• Responsible gaming: Monitoring gaming patterns to assess the risk of excessive gambling and providing necessary support.
• Legal compliance: Maintaining records required to comply with applicable laws and regulations.
• Service improvement: Analysing user experience to improve the quality and functionality of the platform.
• Personalised communication: Informing you about relevant promotions and offers based on your preferences and activity — however, you may opt out of this at any time.

---

4 Sharing and Disclosure of Information

bwt777 does not sell or commercially rent your personal information to third parties. However, information may be shared in the following limited circumstances:

• Payment partners: With payment service providers such as bKash, Nagad, Rocket, and Upay — solely to complete transactions.
• Identity verification services: With authorised verification organisations for confirming age and identity.
• Technology service providers: For server hosting, data analytics, and security services — who operate under strict confidentiality agreements.
• Game providers: With software partners such as Pragmatic Play, PG Soft, JILI, and Spribe — only the minimum information necessary for game operation.
• Legal obligations: In response to court orders or lawful requests from government authorities.
• Fraud prevention: With international fraud prevention networks — solely to detect and prevent illegal activity.

Before sharing information with any of the parties mentioned above, we ensure that they comply with adequate data protection standards.

---

5 Data Security Measures

bwt777 uses industry-standard security technology to protect your information:

• SSL encryption: Every data transmission on our platform is protected by 256-bit SSL encryption.
• Password hashing: Your password is never stored directly — only a strong cryptographic hash is kept.
• Access control: Only authorised staff may access limited information on a need-to-know basis.
• Secure data centres: Server infrastructure is protected by high-standard physical and digital security measures.
• Regular security reviews: We regularly test our systems for vulnerabilities and apply updates.
• Data minimisation: We collect only the information strictly necessary to provide the service.

However, no transmission of information over the internet is completely risk-free. We strive to ensure the highest level of protection, but it is your responsibility to keep your account password confidential and to contact us if you notice any suspicious activity.

---

6 Cookie Policy

bwt777 uses cookies to provide and improve various services. Cookies are small data files stored in your browser.

Types of Cookies

• Essential cookies: For the core functionality of the platform — login sessions, security tokens. The site will not work without these.
• Functional cookies: To remember your preferences and settings, such as language selection.
• Analytics cookies: To understand user behaviour — which helps us improve our service.
• Marketing cookies: To display relevant advertisements and offers based on your interests.

You can manage cookies from your browser settings. However, disabling essential cookies may cause some services to not function properly.

---

7 Data Retention Period

bwt777 retains your information only for as long as necessary:

• Active accounts: All relevant information is retained while the account remains active.
• Closed accounts: Even after an account is closed, transaction records may be retained for a specified period for legal and compliance reasons.
• Transaction information: Records of financial transactions are retained for an extended period to meet legal obligations.
• Communication logs: Customer support conversations are kept for a limited period and then deleted.

Once the retention period has ended, we securely delete or anonymise your information.

---

8 Your Rights

You have the following rights regarding your personal information:

• Right of access: The right to know what information we hold about you and to receive a copy.
• Right to rectification: You may request correction of any inaccuracies or incomplete entries in your information.
• Right to erasure: The right to request deletion of your information in certain circumstances — however, complete deletion may not be possible if legal obligations exist.
• Right to object to processing: The right to object to the use of your information for marketing purposes and to stop marketing communications.
• Data portability: The right to receive your information in a structured, commonly used format.
• Withdrawal of consent: Where processing of your information relies on your consent, the right to withdraw that consent at any time.

To exercise any of these rights, please contact us through the contact section below. We will process your request as quickly as possible.

---

9 Protection of Minors

bwt777 provides services only to individuals aged 21 or older. We do not intentionally collect any information from minors. Age verification is mandatory at the time of registration. If anyone registers using false information, that account will be cancelled and the collected information will be deleted.

If you believe a minor is using our platform, please contact us.

---

10 International Transfer of Information

Our servers and technology partners may be located in various countries. Where your information is processed or stored outside Bangladesh, we ensure that:

• Adequate data protection laws exist in the destination country, or
• Appropriate contractual safeguards are in place with the receiving party.

---

11 Policy Changes and Updates

We may update this privacy policy from time to time. If any significant changes are made to the policy, we will:

• Update the date on this page.
• Send a notification to your registered email.
• If necessary, ask you to re-accept the updated policy at the time of login.

Continuing to use the platform after changes have been made will be considered as your consent to the updated policy. We therefore recommend that you visit this page regularly.

---

12 Responsible Gaming and Data Protection

bwt777 monitors your gaming patterns as part of its Responsible Gaming policy. The purpose of this monitoring is not commercial gain — rather, it is to identify potential risks of excessive gambling and to provide support where needed. Information collected through this process is kept strictly confidential and used solely for this purpose.

---

13 Contact Us

If you have any questions, concerns, or requests to exercise your rights regarding this privacy policy, please contact our privacy team: